We charge for outbound and inbound shipping costs. We typically ship UPS or FedEx Ground shipping to ensure the best rates for our customers.  If you need the instrument faster, you only pay the difference in the expedited shipping cost to get the unit to you. All rentals are shipped from our warehouse in Denver, CO. Using shipping carriers’ online systems, we make the best shipping cost estimate available when you place your order. We promise to ship as economically as possible based on device availability and your desired rental start date. We calculate exact shipping at the time we package the instrument. CSS will include a pre-printed return shipping label in the box with your rental. If, while the instrument is at your site, we need the instrument returned faster than UPS or FedEx ground (so the next renter can use it), we’ll send you a new shipping label.  You will not be charged anything for the faster return delivery.

Yes! Our warehouse is located near the Denver International Airport, so we have the ability to easily get a same day shipment out. If you need a same day shipment, please call us so we can coordinate with you.

Yes, in most cases! It is dependent on if the shipping service is available from the carrier to your location.

If there is a delivery issue, please call us immediately. If there is a factor outside of our or your control, like weather, issues with the carrier, etc, we will not charge you for additional rental time.

We will provide a return shipping label with each shipment, unless you elect to have us charge your account through a shipping carrier. Each shipment will arrive with detailed instructions regarding how to properly package and return your equipment.

Our default is UPS, but can also ship FedEx or USPS based on customer preference. Instead of being bilt for shipping on your invoice, you can also provide us with an account number at a shipping carrier and we can charge your account.

Yes, we just ask that you provide a dedicated physical address where the device can be dropped off by a shipping carrier. If the rental is being shipped directly to a job site, we ask that you provide us a phone number and contact name at the location.

If you prefer, you can use your own company’s shipper number from UPS or FedEx. In this case, you will be charged for the carrier’s insurance cost to cover instrument replacement.